Delta Locum Tenens is the only healthcare-staffing firm in the nation to receive Diamond designation for creating a positively unique experience for both the quality physicians they represent and the facilities where those quality physicians take assignments.
Diamond Award winners are those recognized as winning Inavero’s Best of Staffing™ for customer service for five consecutive years using the Net Promoter Score (NPS) tool. Like the majority of Fortune 500 companies today, we use the NPS’s, (which we call the CxP, for Customer eXPerience) two question survey to gauge our customers experience level.
The Delta Companies believes that customer service is our “price of entry.” Providing a quality assignment for each customer is the service we provide; it’s what we do.
Taking it a step further, the experience is something much bigger than service. Experience is how we do it. Crafting a unique and positive experience that far exceeds expectations is why customers partner with us again and again. And although Delta Locum Tenens maintains a NPS that doubles the industry average—to us, this is the standard.
While we love winning, a high NPS score is not the reason we calculate our performance. We seek and apply solutions from direct feedback from customers. This constantly improves on the already amazing experience and makes doing business with Delta Locum Tenens easy. This kind of experience is the result of calculated and measured efforts from our dedicated team.
Experience the AND
How do we create the best customer experience in the industry? People — people who are driven AND who care.
Some firms have driven people. Some firms have people that care. We have both. Each day, our members balance our two core values; performance AND humanity. We strongly believe in creating a competitive, effective environment where people are happy being themselves.
An Unbeatable Culture
Because we make success fun,our culture can’t be beat.. From internal awards for the best customer experience and giving co-workers a helping hand, to honoring our “Rockstar of the Quarter’ with a working, customized guitar and our odd gold jackets, we are beyond motivated. We run down the halls, laugh in meetings and are people who take their work seriously, but not themselves that seriously.
With teams for permanent placement, locum tenens placement, and allied placement, our members are subject matter experts in their respective niches. This is supported by two to three times the industry standard for training. However, we don’t use scripts or promote pushy sales tactics at Delta Locum Tenens. It is in genuine communication and caring for others that the most successful experiences have been born.
Philanthropy is also a staple of our culture. Each member plays a vital role in giving to The Texas Scottish Rite Hospital for Children each year. In 2014 our members raised over $112,000 to create a better world for those patients. And from Days of Caring (paid time off dedicated to philanthropy or volunteer work) to organizing bible studies and other opportunities for fellowship, the spirit at Delta Locum Tenens is uniquely strong.
This is a work hard, play hard company where accountability, metrics, resources and process are as balanced with the fun, fellowship and giving back.
A Zero-Headache Zone
That is who we are. From initial paperwork, to getting paid or reimbursed or scheduling out your next assignment our goal is to make your experience quick and easy.
When you work with Delta Locum Tenens, you’ll have one personal consultant who will work directly for you to find the opportunities you desire. We find new assignments everyday from all parts of the country and in all settings.
We have dozens of people that specialize in housing, travel, licensure, privileging, etc. and who take these burdens off of your shoulders. It’s a proven fact that we take care of our customers better than anyone else.
Plus, we are always open: 24/7/365
Quality and Trust
Delta Locum Tenens offers AM Best rated A++ malpractice coverage. This Standard & Poors Rated AAA coverage is part of the Berkshire –Hathaway Group, whose experience of over a century of writing physician’s professional liability insurance is the largest writer of physicians in the United States.
We have your back, always, which is why we provide top liability coverage to our physicians.
The number one reason we continue to grow is the trust we have in the market place. Numerous executives sit on multiple boards within the industry and help to create standards around fairness, honesty and excellence.